✏✏This Return & Refund Policy governs the terms under which NextGen Websites Company (“we,” or “our”) provides refunds for our services. Please read this policy carefully before engaging our services.

1. General Refund Principles

Our commitment is to provide high-quality, professional services. However, we understand that situations may arise where a refund is necessary. This policy outlines the conditions under which refunds are issued.

2. One-Time Advance Payment Services (Website Development, App Development, Writing Services, 3D Video & Editing, Database Selling Services)

⦁ Advance Payment Requirement: To initiate any of these one-time services, a 20% advance payment is required. This advance is crucial for us to commence work, allocate dedicated resources, and begin the project with our professional team.

⦁ Non-Refundable Advance: Once our team has started work on your project (which begins after the 20% advance payment is received and confirmed), this initial 20% advance payment is non-refundable.

⦁ Exception for not yet started Work: The only exception to the non-refundability of the advance is if you request a refund before any work has commenced by our team. In such a specific scenario, the advance may be considered for a partial or full refund at our sole discretion, depending on the circumstances and any administrative costs incurred.

⦁ Reasoning: The advance payment signifies the commencement of our commitment and resource allocation. Once work begins, these resources are actively engaged, and the time and effort invested cannot be recovered if the project is cancelled.

3. Monthly Subscription Services (Email API, WhatsApp API, Billing Software)

⦁ Refund Eligibility: For monthly subscription services, refunds are available within three (3) days of your initial payment if you encounter any issues or are unsatisfied with the service. This grace period is to ensure you have adequate time to assess the service.

⦁ Refund Process: To request a refund for a monthly subscription, please contact our support team via email at websites@nextgenshopit.com within the 3-day window. We may ask for details about the issue to help us improve our services.

⦁ Prorated Refunds: After the initial 3-day grace period, subscription fees are generally non-refundable for the current billing cycle. Any refunds requested outside this window will be assessed on a case-by-case basis and may not be granted.

4. Guaranteed Revisions

⦁ One Revision Included: We guarantee one round of revision for all our services. This revision is intended to address minor adjustments or fine-tuning based on your initial feedback and within the scope of the original agreement.

⦁ Professional Quality: Our work is characterized by professionalism and high quality. We strive to meet and exceed client expectations from the outset, minimizing the need for extensive revisions.

⦁ Revision Process: To request a revision, please provide clear and specific feedback within the stipulated timeframe (as communicated by your project manager or during the project initiation). Significant changes to the scope of work agreed upon initially may be considered a new request and may incur additional charges.

5. Support Services

⦁ Readily Available Support: We provide readily available support for every service we offer. Our support team is dedicated to assisting you with any technical issues, queries, or requests related to your service.

⦁ Scope of Support: Support primarily covers assistance with the functionality and implementation of the services provided by NextGen Websites Company. It does not typically cover third-party integrations beyond what was agreed upon in the service scope or issues arising from client-side modifications.

6. Non-Refundable Items & Situations

⦁ Completed Work: Once a service has been fully delivered and accepted (or if the revision period has passed without further feedback), the service is considered completed and is generally non-refundable.

⦁ Third-Party Costs: Any third-party costs incurred on behalf of the client (e.g., specific software licenses, domain registrations if explicitly agreed upon as client expense) are non-refundable once paid.

⦁ Client-Caused Delays/Issues: Refunds will not be issued if delays or issues arise due to the client’s failure to provide necessary information, feedback, or resources in a timely manner, or if the client requests changes that fall outside the original scope of work.

⦁ Changes in Client Circumstances: Refunds are not provided due to a change of mind or change in business circumstances on the client’s part after the 20% advance payment and complete finalized discussion has been made and work has commenced.

7. How to Request a Refund

To request a refund, please follow these steps:

• Contact Support: Reach out to our support team via email at websites@nextgenshopit.com or by calling our provided phone numbers.
• Provide Details: Clearly state your order number, the service in question, the date of payment, and the reason for your refund request. Be as specific as possible.
• Wait for Assessment: Our team will review your request based on the terms outlined in this policy. We may contact you for further clarification.
• Resolution: We will notify you of the approval or rejection of your refund. Approved refunds will be processed within a reasonable timeframe.

8. Contact Information

These services are professionally managed by:

Nimit Rajput and team

For any queries regarding this policy or to initiate a refund request, please contact us:

⦁   Email: websites@nextgenshopit.com

⦁   Phone (India): +91-9888-22-4440

⦁   Phone (International): +1-613-518-8710

⦁   Location: Hoshiarpur, Punjab, India